GestionCitas
AI WhatsApp assistant that automates appointment confirmations, rescheduling, and reminders for beauty salons and service businesses
The story
Overview
GestionCitas is an AI-powered WhatsApp assistant that automates appointment management for service-based businesses. It understands natural language messages from customers and automatically handles confirmations, rescheduling requests, and sends intelligent reminders 24 hours before appointments. The platform integrates directly with your existing WhatsApp Business number, so customers interact with the same contact they always use. The AI is designed to catch confusing or unusual requests and escalate them to you for manual review, ensuring accuracy while automizing routine interactions. It serves beauty salons, spas, barbershops, dental clinics, and other appointment-driven businesses that struggle with no-shows and manual WhatsApp management. According to the platform, businesses typically reduce no-shows from 35% to under 10%, recover approximately $2,500 per month in lost revenue, and free up 10 hours per week of staff time previously spent on appointment coordination.
Key features
Natural Language Understanding
AI understands customer messages written naturally, like 'I can't make it tomorrow at 3, can I go at 5?' and automatically reschedules appointments.
24/7 Automated Responses
The assistant responds instantly to appointment requests, confirmations, and changes at any time, even outside business hours.
Intelligent Reminders
Automatic appointment reminders sent 24 hours before, with customers able to confirm or request changes directly through the conversation.
Multi-Professional Scheduling
Each team member manages their own calendar independently, ideal for larger teams and multiple specialists.
Customer Database
Complete history of appointments, customer preferences, and notes for personalized service delivery.
Analytics and Reporting
Metrics on no-show rates, peak hours, popular services, and trends to optimize business operations.
Use cases
- 1
Beauty Salons and Spas
Eliminate no-shows with automatic reminders and AI confirmations, reducing lost revenue from empty appointment slots.
- 2
Dental and Medical Clinics
Manage patient schedules efficiently with WhatsApp integration, improving appointment adherence and reducing administrative overhead.
- 3
Barbershops and Hair Studios
Automate appointment coordination and customer communication to maintain professionalism and reduce scheduling conflicts.
- 4
Service-Based Businesses
Any business dependent on appointments can reduce no-shows, save staff time, and improve customer satisfaction with instant responses.
FAQ
How does the AI work?
The AI understands natural language in WhatsApp messages. When a customer writes, it detects whether they want to confirm, reschedule, or cancel an appointment and executes the action in your calendar. You maintain full control and are notified of uncertain requests.
Do I need to change my WhatsApp number?
No. You connect your existing WhatsApp Business number. Customers continue messaging the same number they always use.
What if the AI makes a mistake?
The AI is highly accurate. If it detects something confusing or unusual, it notifies you to decide rather than taking automatic action.
Is it difficult to set up?
No. Setup takes less than 10 minutes: connect WhatsApp, upload your services and professionals list, and you're ready to operate.
Can I cancel anytime?
Yes. No contracts or hidden terms. Cancel from your dashboard anytime, and your subscription ends at the end of the current billing period.
Tech stack & tags
Feedback & Discussion
Discussion
Sign in to leave a comment or rating.
No comments yet. Be the first.
More Scheduling tools
Open-source scheduling infrastructure for everyone.