Help Scout
Shared inbox and help desk for support teams
Help DeskLaunched Aug 2026
The story
Help Scout is a help desk and shared inbox built for customer support teams. Co-founded by Nick Francis and launched in 2011, it offers email based ticketing, a knowledge base, and live chat. It is designed to feel personal rather than like a traditional ticket system.
Tech stack & tags
#help-desk
Feedback & Discussion
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