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Help Scout is a help desk and shared inbox built for customer support teams. Co-founded by Nick Francis and launched in 2011, it offers email based ticketing, a knowledge base, and live chat. It is designed to feel personal rather than like a traditional...

Chatwoot is an open source customer engagement platform and an alternative to tools like Intercom and Zendesk. Founded in 2019 by Pranav Raj S and Sojan Jose, it unifies live chat, email, and social messaging in one inbox. It can be self-hosted or used as a...

Conduit is an AI receptionist and answering service built for service businesses. It answers every incoming call 24/7, books appointments directly into your calendar, and texts missed callers back within seconds. Set up in about 30 minutes with no hardware or...

Pylon is an all-in-one B2B support platform that unifies customer conversations across Slack, Teams, email, Discord, and chat into a single ticketing system. It adds AI agents, a knowledge base, and account intelligence. It is a Y Combinator company.

Crisp is a customer messaging platform that combines live chat, a shared inbox, chatbots, and a knowledge base. Founded in 2015 in France by Baptiste Jamin and Valerian Saliou, it serves hundreds of thousands of businesses. It connects channels like email,...